Log file request

In order to better analyze the error we would like you to send us the METIS log file.

Here are two ways of locating the log file.

  1. Click on the encircle blue checklogfile3
  2. After logging in, click on “About Metis” then click on “Client ID number”.

    about metis
  3. The logfile in notepad will pop op. Please save this file and send it to support together with your inquiry.