How to create a support ticket?

Login to partner portal using your credentials
Go to Support
Select Report an Issue
Fill out the form
Remember to state clearly all the information needed to solve the case.
- Name of Customer/Client ID
- Name of User/s where issue occurs
- Email Address of User
- Name of Assessment where the issue occurs
- Which test/s are being used
- If the issue concerns a candidate in the Assessment, we need the candidate’s full name and email address to investigate further. Please note that the partner is responsible for obtaining the candidate’s consent before sharing any personal data with Master International for troubleshooting purposes.
- A screenshot or a screen recording of the issue to fully understand the issue
- List the steps which are leading to the issue
- Give Severity according to SLA