How to create a support ticket?

• Login to partner portal using your credentials
• Go to Support
• Select Report an Issue
  
• Fill out the form
• Remember to state clearly all the information needed to solve the case.
  
  
  • Name of Customer/Client ID
  • Name of User/s where issue occurs
  • Email Address of User
  • Name of Assessment where the issue occurs
  • Which test/s are being used
  • If the issue is regarding one of the candidates in the Assessment we need the name and Email of the individual
  • A screenshot or a screen recording of the issue to fully understand the issue
  • List the steps which are leading to the issue
  • Give Severity according to SLA